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Senior ITSM Consultant

Digital Consulting Permanent contract Czech Rep.

Job description

Devoteam is an EMEA leader in Information & Communication Technology consulting. For 20 years connecting business and technology has been our guiding star. We are a client-centric and specialised company, delivering innovative and industrialised end-to-end solutions. Our mission is to be the Transformation Partner of our customers to help their business innovate and run their IT efficiently. Today we are 5000 employees across 23 countries.

We are looking for talented individuals who can demonstrate enthusiasm, passion, technical ability, and strong problem solving skills – and who want to work in an international and team based environment.

As an Senior ITSM Consultant you will be working on projects to support our Practices in the following areas:

IT-Service Excellence:  

You will implement and optimize state of the art processes and solutions to help our clients manage their IT efficiently and in a business-centric way. This includes:
Process design and implementation (release, incident, problem, change management…)
IT Service Management tools design and implementation (service desks, monitoring, automation tools...)
Pre-sales activities support: writing proposals, organising demos,...

IT Transformation:

You will advise clients on IT and business challenges. You will take part in client engagements on:
Organisation Change management
Project and Programme management
IT governance


Job requirements

  • Min. 2 years of experience in IT Service Management or Consulting
  • Strong analytical skills
  • Good communication and presentation skills
  • Open minded and positive attitude
  • University degree in IT related studies or equivalent
  • Advanced English, German is a plus

Desired skills

  • ITIL foundation, Prince 2 or equivalent
  • ITSM tools knowledge is a plus (HP, BMC, Servicenow...)
  • Experience with application development is a plus

What we offer

  • Training and certifications in the best of breed technologies and methodologies
  • Our customers are the leading companies in EMEA
  • Possibility to travel abroad and meet our customers
  • Working in international team of Devoteam experts
  • Flexible office hours,  home office and other benefits
  • Great location - right in the centre of Prague (Ovocný trh)
  • Delicious breakfast and snacks


Katerina Hassmanova

HR Consultant

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